Monday, 21 November 2016

Microsoft Dynamics CRM 2016 Online Training & Certifications Support-Sitctraining

REPORTING IN MICROSOFT DYNAMICS CRM 2016:

This course is intended for Microsoft Dynamics CRM 2016 System IT Professionals. The course will also introduce topics and functionality important for developers, but will not cover these topics in depth.

Course Outline : 

Module 1: introduction to reporting tools in Microsoft dynamics crm.

Lessons

Useful Background Knowledge and Skills
Reporting Development Studio
Reporting Tools and Possibilities
Test Your Knowledge
Solutions.

Module 2: visualization

There are many ways to view, understand and place data into perspective when it is compared with other data. Reports are used to view and record the details, and charts are used by consumers of the data to quickly view a snapshot of the information.

Module 3: introduction to reporting basics

Microsoft Dynamics CRM includes a number of reports that provide useful business information. These reports are based on Microsoft SQL Server Reporting Services, and provide many of the same set of features that are available for the Microsoft SQL Server Reporting Services reports.

Module 4: business intelligence development studio and sql reports

Business Intelligence Development Studio (BIDS) is the primary tool used to create or modify SQL Server Reporting Services (SSRS) reports. The end result of an SSRS report is an .rdl file that contains the report definition imported into Microsoft Dynamics CRM to view reports.

Customer Service in Microsoft Dynamics CRM 2016 :

This course focuses on how an organisation can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customization & Configuration in Microsoft Dynamics CRM 2016 :

This course describes the techniques required to customize Microsoft Dynamics CRM 2016 to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution. The content described here is the latest version from Microsoft Learning. This will be updated as more details becomes available.

Installation and Deployment in Microsoft Dynamics CRM 2016 :

This module training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2016. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.